Support

Subscriptions are billed by Apple and must be cancelled through Apple, not OrbFit:

1. Open Settings on your iPhone.
2. Tap your name at the top → Subscriptions.
3. Find OrbFit in the list and tap it.
4. Tap Cancel Subscription.

You'll keep Premium access until the end of the current billing period.

All refunds are handled by Apple, not OrbFit. Go to reportaproblem.apple.com and sign in with your Apple ID. Find the OrbFit purchase and request a refund. Apple reviews requests within 24–48 hours.

In the app:

1. Go to Settings → Delete Account.
2. Confirm. Your account enters a 14-day grace period — you can cancel by tapping the banner that appears at the top of any screen.
3. After 14 days, your account and all personal data are permanently deleted.

Prefer email? Send a request to support@itson.app with subject "Delete my account" and we'll process it within 7 business days.

Try these in order:

1. Confirm microphone permission is enabled: iPhone Settings → OrbFit → Microphone.
2. Make sure you have an active internet connection. Transcription happens server-side.
3. Close and reopen the app. If the issue persists, restart your iPhone.
4. Still broken? Email us with your device model and iOS version.

On the login screen, tap Forgot password. We'll send a reset link to your email. Tap the link to set a new password. If you don't see the email, check spam.

Make sure you originally created your account with that provider. If you signed up with email/password and then try to use "Sign in with Apple", it creates a different account. Use the original sign-in method, or contact us to merge accounts.

All your data is stored on Supabase (hosted on AWS in the US). We use Row Level Security so only you can read your own data. See the Privacy Policy for full details on retention and processing.

Yes — email support@itson.app with subject "Data export" and we'll send your full data in JSON format within 30 days, per GDPR / CCPA requirements.

Premium subscribers get extended streak recovery (up to 2 freezes per month). If you're on the free tier and missed a day due to a verifiable bug on our end, contact support and we'll review case-by-case. We don't restore streaks for missed days under normal circumstances — that's kind of the point.

Email support@itson.app with the subject "Bug" or "Feature request". We read everything. We can't promise to build every feature, but we keep a public-ish backlog and prioritize what users ask for most.