Help Center
Get unstuck
Quick answers below. Still stuck? Email us — we try to respond within 2 business days.
Contact us
Email: support@orbfitt.com
Include your account email, device model, and a description of the issue. Screenshots help a lot.
Common questions
How do I cancel my subscription?
Subscriptions are billed by Apple. On iPhone: Settings → your name → Subscriptions → OrbFit → Cancel Subscription. You keep access until the end of the current billing period.
How do I get a refund?
All refunds are handled by Apple at reportaproblem.apple.com. Sign in, find the OrbFit purchase, and request a refund.
How do I delete my account?
In the app: Settings → Delete Account, then confirm. There is a short grace period before deletion is permanent. Prefer email? Write support@orbfitt.com with subject "Delete my account."
My daily check-in isn’t working
One voice check-in per UTC day. If you already checked in, open today's tasks instead of recording again. Recording fails? Enable Microphone for OrbFit in iPhone Settings, check your connection, then reopen the app.
Apple Health isn’t syncing
In the app: Settings → Integrations → Connect Apple Health (Steps, Exercise, Distance, Active Energy). Open the Health app once, return, and tap Sync now.
Voice coach or microphone feels broken
Confirm Microphone (and Speech Recognition if prompted) are on for OrbFit in iPhone Settings. Need internet. Force-quit and reopen; still stuck? Email us with device model and iOS version.
I forgot my password
On the login screen, tap Forgot password. We email a reset link to orbfit.org/reset-password. Check spam if it doesn't arrive.
Where is my data stored?
On secure cloud infrastructure with access controls so only you can read your own records. Details: Privacy Policy.
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